IWWG International Waste Working Group
MUNICIPAL SOLID WASTE MANAGEMENT: A METHODOLOGY TO MONITOR THE SERVICE QUALITY
Alessandro Ancarani, A. Santamaria, Federico Vagliasindi
Efficiency, quality, sustainable prices, and availability of public services contribute to determine the quality of life of citizens (Kirkpatrick and Lucio, 1995). Among these services, the municipal solid waste services, due to its direct influence on the urban environment, to the resulting cost on the citizens, and to the competing private companies, still necessitates significant improvement with regard to efficiency and resources (human, financial and structural) allocation.